Refund and Cancellation Policy

Effective date: August 17, 2026

One-time projects

Before production work begins, a customer may request cancellation and a refund less any nonrefundable third-party costs already incurred. After planning, writing, design, generation, development, or other production work begins, completed and committed work is nonrefundable. If Polarity Blue cancels a project without delivering the agreed work, the undelivered portion will be refunded.

Recurring services

Customers may cancel recurring services at any time. Cancellation takes effect at the end of the current paid billing period, and service continues through that date. Charges already collected for the current period are not prorated except where required by law.

Missed payments

Failed payments may result in service suspension. For managed websites, prolonged nonpayment may pause updates, support, monitoring, or hosting after reasonable notice.

Digital and completed deliverables

Completed digital deliverables, QR codes, scripts, videos, menu designs, reports, and transferred website files are not refundable after delivery except where materially defective and not corrected within a reasonable opportunity.

How to request help

Email billing@polarityblue.cloud with the customer name, purchase email, service, and reason for the request.

This policy does not limit rights that cannot legally be waived.