Service Scope
Effective date: August 20, 2026
This Service Scope explains the general boundaries of Polarity Blue services. The signed proposal, service agreement, invoice, and checkout description for each client control the final deliverables, schedule, and price.
Website Projects
Website packages include only the pages, features, revision rounds, content assistance, integrations, and launch work stated in the purchased package or signed proposal. Client-provided access, approvals, business information, images, and legal content may be required before work can proceed.
Website-only purchases do not include ongoing hosting, maintenance, security monitoring, content edits, analytics management, SEO work, or technical support unless separately listed.
Monthly Care and Support
Recurring care begins only when a recurring plan is purchased. Care may include managed hosting, backups, software and security updates, monitoring, reporting, support, and limited content edits according to the selected plan. Unused monthly time does not roll over unless a signed agreement states otherwise.
Email Technical Support is advice and troubleshooting guidance by email. It does not include hands-on repairs, website edits, emergency response, hosting, or security remediation.
Analytics, SEO, AI Visibility, and Marketing
Analytics and reporting measure available activity and help identify opportunities. SEO, local visibility, AI visibility, citations, advertising, and promotional services do not guarantee rankings, traffic, leads, sales, revenue, or placement by any search engine or AI platform.
Advertising management, new platforms, custom tracking, third-party integrations, data cleanup, and extensive repairs to an unrelated or pre-existing website may require additional setup fees. Third-party software, advertising, hosting, connector, and platform charges are separate unless expressly included.
Client Responsibilities
Clients are responsible for providing accurate business information, lawful content, necessary permissions, timely approvals, account access, and payment. Clients must review and approve final content, pricing, claims, policies, and integrations before launch.
Changes and Additional Work
Requests beyond the purchased package are quoted separately or billed at the rate stated in the proposal or service agreement. Schedule changes, delayed approvals, unavailable access, or new requirements may change the delivery date.
Cancellation and Refunds
Cancellation and refund terms are governed by the signed agreement and the Refund and Cancellation Policy. Privacy practices are described in the Privacy Policy, and website use is governed by the Terms and Conditions.
Contact
Questions about a package or scope should be sent to hello@polarityblue.cloud or discussed by calling or texting (458) 320-1894 before purchase.